There is more to fixing computers than just "fixing the computers." The technical support people also need to know how to deal with the people sitting behind them, because behind nearly every broken computer is the person who probably broke it.
"The Rules of Tech Support" is a humorous look at how techies deal with their clients in the name of Getting Things Done. Author Eduardo Soliz draws on over ten years of Information Technology experience to bring you a small peek inside the heads of the men and women who keep our wired world running.
Do you know the rules?
If you are prone to being cranky and moody you'll hate this book! It's hilarious, gut-busting, thought-provoking and just might put you in a good mood...or even worse...a smile on your face. Tread lightly!
Emily Donovan doesn’t have a romantic bone in her body.
At least, that’s what her friends Ryan and Ashley keep telling her. They’re convinced her bad luck with men is directly related to her life-long lack of interest in all things romantic. When Emily’s latest relationship crashes and burns, she decides to go along with her friends’ plans for a romance research project. Sure, the idea that she’ll have better luck if she learns about the great romances of literature and film seems a little silly, but Emily figures it can’t hurt.
In no time at all, Emily finds herself buried under a mountain of romance novels, chick flicks, and sappy love songs, hopeful that her hard work will pay off with true love. When she meets Greg, Ashley and Ryan are convinced she’s found prince charming—after all, he’s rich, handsome, and totally into Emily. What more could she want? And why does it seem that her friend Elliot isn’t exactly happy for her?
Faced with misunderstandings, miscommunications, and a seemingly endless string of missteps, she is nevertheless determined to give true love a try. In doing so, Emily will eventually find that true romance, the kind that lasts, has little to do with stereotypes or clichés, and everything to do with finding out what’s in her own heart.
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